Going PRO in the Basics

We will dive deep into the core systems that underpin daily operations. From email management and calendar organization to to-do lists, note-taking, and file structure, you will discover how refining these foundational skills can elevate your leadership game and help your company thrive. Don’t let overlooked basics hold you back any longer. Join us to transform the way you work, ultimately boosting your productivity and impact in the business world.

Jordan Mullet is senior partner/owner with Sandler Training by The Ruby Group. He is passionate about creating systems and best practices that overcome weaknesses and push beyond limits. Jordan uses innovative and proven Sandler training methods to coach, empower, and motivate business leaders, sales teams, and managers to achieve their goals and grow their businesses.

Marketing

Thriving businesses know how to market their products and services well. Marketing is a valuable tool for creating brand awareness, connecting with your target audience, acquiring and retaining customers, and driving growth. Join Samantha in exploring how excellent marketing can help your company thrive.

Samantha Shepherd co-owns The Golf Center at SportsOhio in Dublin, Ohio, and also works at her family’s land development firm with marketing. Samantha and her husband, Kiefer Gorton, are recently married with three cats. 

Customer Service

Thriving businesses excel in customer service. What is excellent customer service and why does it matter? Excellent customer service means understanding the needs and desires of your unique customer base, and consistently meeting and exceeding those expectations. It strengthens company culture and brand, helps retain customers, generates referrals, and gives you a competitive advantage. Join Dave and Brenda in exploring how excellent customer service can help your company thrive.

Dave and Brenda Miller live in Middlebury, Indiana. Brenda is the owner of The Amish Clothesline, an online store that supplies plain clothes. She has a passion for outreach and has helped start an inner-city children’s ministry in Elkhart. Dave is the founder of Dave’s Landscaping, consisting of 40 to 50 employees, currently celebrating 30 years of business. Apart from his landscaping business, Dave has ventured into other businesses such as freezer and rental companies, cleaning services, landscape gardening, retail centers, as well as property rentals. Dave and Brenda have been married for 31 years and are blessed with four children and five grandchildren.

Wellspring Components, LLC was started four generations ago in the mid-1950s. Big Ben Miller, from the hills of the Ohio Swiss Valley, gathered his blacksmith tools and set up shop outside of Shipshewana, Indiana, where he served the surrounding farming community. Though he is gone, his legacy continues through his descendants. Wellspring Components has evolved into multiple divisions catering to various markets. The company is well-known for its ceramic grills, aluminum grill cabinets, and modular outdoor kitchen units.

ARI Legacy Sleepers was formed by seven individuals who came together looking for a way to build a better product and a way to provide better service in the custom sleeper market.

Because one of its original founders was an owner-operator, ARI understands the importance of quality engineering and production to prevent downtime while on the road.